Co Pays

Our billing department will be happy to bill your insurance carrier for services rendered. However, insurance company guidelines mandate that office visit co-pays are due and payable at the time of service. Should a patient have to be billed for their normal office co-pay; a $10 additional service charge will be applied. Some insurance carriers require additional co-pays for services such as radiology or durable medical equipment. If an insurance carrier applies any additional co-pays, these will be indicated on the Explanation of Benefits. Once we have received payment for the claim, we will bill patients for any supplementary required co-pays at no additional cost.

Missed Appointments:

There is a $25 fee for all no-show/missed appointments. In the event a patient needs to cancel an appointment, please give 24 hours notice in order to avoid a missed appointment fee. This fee may be waived under certain serious circumstances.

Medication Refills:

Pain medication prescriptions are written for a 30 day supply. Medications are refilled once a month during a scheduled office visit. As a rule, we do not call or fax prescription refills to the pharmacy. Before leaving the office, it is recommended that patients schedule their next appointment to avoid any last minute requests for an appointment which we may not be able to accommodate.

Eligibility:

We make every effort to check patient eligibility prior to providing services. However, this is not always possible. We ask our patients to be sure they are eligible to receive benefits from the insurance carrier provided to us, prior to being seen in our offices.

After Hours:

Our after-hours telephone number is reserved for urgent matters which cannot wait until the following business day. This number is not intended for emergency situations or for routine care. Should you have an emergency, do not use the after hours number dial 911 immediately.

Payment Plans:

If a financial payment plan has been agreed upon and accepted by Palomar Pain Management Center and/or Palomar Surgical Center, patients will be responsible for making each and every payment promptly and without any additional notification from our office. Failure to make timely restitution as set forth in the payment agreement, without prior consultation and agreement from our office, will result in an immediate discontinuation of any allowed discount.